RETURNS & EXCHANGE
Merchandise must be returned to us within 14 days from the date of delivery
You can request your return by logging into your account, or by visiting our returns page. For direct assistance you may contact us at Customer Service Email:[email protected]
The shoes must be in perfect condition. Returning shoes of which the soles appear damaged may result in a fee
We offer free shipping on your exchange item(s)
For more informations, click the link: https://www.hotshrak.com/pages/returns-exchanges
In order to keep your products in good condition, we advise following the below care instructions:
Keep the leather area clean and dry using a dry soft cloth;
Always store your products away from light and heat;
Protect your leather good from rain and moisture;
Store your products in the dust bag provided to you when not in use;
Avoid contact with abrasive surfaces.
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